1. Why we collect personal information and how we may use it.
Personal information means information we hold about you from which your identity is either apparent or can be reasonably determined which may include but not be limited to your name, address, telephone number, email address and photograph.
Generally, Hire A Handyman will collect personal information directly from you, only to the extent necessary.
We will collect personal information from you when:
- you fill in an application form;
- deal with us over the phone;
- email us;
- ask us to contact you after visiting our website; or
- have contact with us in person.
We store your personal information electronically or in hard copy.
We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way. We will use your personal information only for the particular purpose that you provided it which is to provide our services to you or for a directly related purpose such as required or permitted by law or with your consent. To enable us to provide those services, we will disclose your personal information to those relevant entities which may be involved in the service we are providing and only to the extent necessary.
When we temporarily provide personal information to companies who perform services for us, such as specialist information technology companies or other contractors, we require those companies to protect your personal information as diligently as we do.
2. Your rights and choices
You have the right to request access to the personal information you provide, and to correct or update your personal information. This right is subject to certain exceptions allowed by law (see below at point number 4).
You may instruct us to remove any previous consent you provided to receive marketing communications from us.
DIRECT MARKETING AND YOUR PRIVACY
From time to time we may use the personal information we collect from you to identify particular Hire A Handyman services which we believe may be of interest to you. We may then contact you electronically, by phone or in hard copy to let you know about these services and how they may benefit you. We will always give you a choice to opt out of receiving such information in future.
SURVEYS
From time to time we may use the personal information we collect from you to survey your opinion about our services. We will always give you a choice to opt out of participating in such surveys.
3. Your privacy preferences and choices
You may instruct us at any time to remove any previous consent you provided to receive marketing or survey communications from us.
4. Information sharing
We have a duty to maintain the privacy of all personal information we hold about you. However, certain exceptions do apply. For example, where disclosure of your personal information is:
- authorised or required by law
- in the public interest
e.g. where a crime, fraud or misdemeanour is committed or suspected, and disclosure against the customer’s rights to confidentiality is justified. - with your consent
Your consent may be implied or express and it may also be verbal or written.
5. Updating your information
It is inevitable that some personal information which we hold will become out of date. We will take reasonable steps to ensure that the personal information which we hold remains accurate and, if you advise us of a change of details, we will amend our records accordingly
6. Access to your personal information
We will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information that is held by us. However, we ask that you identify, as clearly as possible, the type/s of information requested. You may be required to provide us with personal identification.
We will deal with your request to provide access to your personal information in a reasonable time – usually within 30 days of receipt of your request. See point 2 above on how to contact us regarding your personal information held by us.
We will not charge you for lodging such a request but we may recover from you our reasonable costs incurred in supplying you with access to this information.
EXCEPTIONS
Your right to access your personal information is not absolute. In certain circumstances, the law permits us to refuse your request to provide you with access to your personal information, such as circumstances where:
- access would pose a serious threat to the life or health of any individual;
- access would have an unreasonable impact on the privacy of others;
- the request is frivolous or vexatious;
- the information relates to existing or anticipated legal proceedings;
- the information relates to a commercially sensitive decision making process;
- access would be unlawful; or
- access may prejudice enforcement activities, a security function or commercial negotiations
7. INFORMATION SECURITY
We are committed to keeping your trust by protecting and securing your personal information.
We employ appropriate technical, administrative and physical procedures to protect personal information from unauthorised disclosure, loss, misuse or alteration.
We limit access to personal information to individuals with a business need consistent with the reason the information was provided.
9. COMPLAINTS
Information privacy complaints (Privacy Complaint) should be made to Hire A Handyman within 30 Days of the alleged breach occurring.
Privacy Complaints will be included in a Privacy Complaints Register.